Can I bring my child/infant to class with me? I may have a childcare issue.
Please make other arrangements for child/infant care during your scheduled class time. We teach with intensity, for this is a life-saving course. Our classes require every student’s full attention and participation in the class and/or during the practice/skills test session. Thank you.
Do I receive a Certification or Completion card?
You will receive a 2 yr. eCard on the same day of class. It is now considered a Completion card. Paper cards are a thing of the past …
How long is my Completion Card good for?
CPR / AED – 2 years
First Aid – 2 years
Bloodborne Pathogen – 1 year
BLS – 2 years
ACLS – 2 years
PALS – 2 years
Does the Bloodborne Pathogen course require a Skills Check?
No, this is the only course that does NOT require a Skills Check.
What do I do if I have a technical problem with an AHA online course?
Call: The American Heart Association 1-877-242-4277 Mon. – Fri. 8:00 – 6:00 Central
What do I do after I complete an online course?
You must print the COMPLETION/ACKNOWLEDGEMENT form and bring it to your Hands-on Practice / Skills Test session.
Can I reschedule a class that I have registered for if something comes up and I cannot make it?
Yes! There is, however, a $15 fee each time you reschedule a class. Go to our website, and click on REGISTER. Again, look at our class schedule, and pick another date and time in your mind. Then scroll to the bottom of the CLASS SCHEDULE page and click on RE-SCHEDULE CLASS $15, complete the form and submit it. We will reschedule you and send you another email confirmation.
This must be done prior to the date/time of the original class you registered for, and you must email that you are canceling and will not be attending the class. cpr@starttheheart.com
If I cannot make my Skills Test Session that I signed up for, what should I do? Can I reschedule it?
Yes! There is, however, a $15 fee each time you reschedule a class. Go to our website, and click on REGISTER. Again, look at our class schedule, and pick another date and time in your mind. Then scroll to the bottom of the CLASS SCHEDULE page and click on RE-SCHEDULE CLASS $15, complete the form and submit it. We will reschedule you and send you another email confirmation.
This must be done prior to the date/time of the original class you registered for, and you must email that you are canceling and will not be attending the class. cpr@starttheheart.com
What if I desperately need my BLS card or my ACLS card immediately and cannot wait until the next Skills Test session? Can you help me?
Call Start the Heart at 724.622.7229 We will try to arrange to have one of our instructors come in and do a private Skills Test session for you.
There is a $50 upcharge in addition to the standard BLS Skills test fee.
There is a $100 upcharge in addition to the standard ACLS Skills test fee.
There is a $125 upcharge in addition to the standard PALS Skills test fee.
100% of this fee is for the instructor, and it is paid directly to the instructor at the time of the skills test. Cash only.
Do I get a manual when I take an Online Blended course?
Yes! You will have access to the Online course material.
Why is there a price difference between an ECSI course and an AHA course?
It is simply because the AHA course material costs us more, which is then passed on to the consumer.
Do the Classroom courses offer the same information as the Online courses?
Yes! They provide the same information. It is really about you and how you prefer to learn. This is a personal decision that only you can make.
Do I receive the same Completion Card if I take the Classroom course vs the Online course?
Yes! The same 2-year eCard is issued for both training options, Online or Classroom.
Can I get a refund for any class or Online training?
Start the Heart has a NO refund policy. Please read our policy carefully before submitting your registration. We do not refund.
Where is Start the Heart, LLC located?
Pine Center
11269 Perry Highway (Rt. 19)
Wexford, PA 15090
724.622.7229